Return & Refund Policy

1. Overview

We want you to be fully satisfied with your purchase. If you are not completely happy with your perfume order, you may request a return or refund under the conditions outlined below.

2. Eligibility for Returns

Due to the personal nature of fragrance products, returns are accepted only under the following circumstances:

• The product received is damaged, defective, or leaking.
• The wrong item was delivered.
• The product is missing items or components.

To be eligible for a return:

• The request must be made within 48 hours of delivery.
• The product must be unused, unopened, and in its original packaging with seal intact.
• Proof of purchase and order details must be provided.

Products that have been opened, used, or tampered with cannot be returned for hygiene and safety reasons.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used perfumes.
• Products purchased during clearance or final sale.
• Items damaged due to misuse, improper storage, or handling after delivery.
• Change-of-mind returns based on fragrance preference.

4. Return Request Process

To initiate a return:

1. Contact customer support with your order details.
2. Provide clear photos or videos showing the issue.
3. Wait for return approval before sending the product.

Returns sent without prior approval may not be accepted.

5. Return Shipping

• If the return is approved due to a damaged, defective, or incorrect product, return shipping will be arranged or reimbursed as applicable.
• Unauthorized or self-initiated returns may not qualify for reimbursement.

6. Refund Process

Once the returned item is received and inspected:

• Refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method used during purchase.
• Processing time may vary depending on the payment provider or bank.

7. Replacement Policy

Customers may choose a replacement product instead of a refund if the item is damaged or incorrect, subject to stock availability.

8. Order Cancellation

• Orders may be cancelled only before they are shipped.
• Once shipped, cancellation requests cannot be accepted.

9. Damaged Package on Delivery

If the outer package appears damaged at delivery:

• Record an unboxing video.
• Report the issue immediately within the allowed reporting period.

Claims without proof may not be eligible for refund or replacement.

10. Contact & Support

For assistance regarding orders, returns, or refunds, customers may contact customer support through the official support channel provided at the time of purchase.